Shipping policy

Shipping Policy

 

Thank you for shopping with SHOPCARTOOS. This Shipping Policy explains how we process and deliver your orders.

Order Processing

  • Orders are processed within 1–3 business days after payment is successfully received.
  • Orders are not processed or shipped on Sundays or public holidays.
  • During sales, holidays, or periods of high order volume, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

  • Metro Cities: 3–7 business days
  • Other Cities and Towns: 5–10 business days
  • Remote Areas: 7–15 business days

Delivery times are estimates and may vary due to courier operations, weather conditions, supplier delays, or other circumstances beyond our control.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • Any free shipping offers will be clearly mentioned on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email, SMS, or WhatsApp message with your tracking details (where available).

Delivery

Please ensure that the shipping address and contact information provided during checkout are accurate. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

If delivery cannot be completed due to an incorrect address or repeated unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch.

Delayed Shipments

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  • Courier service disruptions
  • Weather conditions
  • Natural disasters
  • Public holidays
  • Supplier or logistics delays
  • Other events beyond our reasonable control

We appreciate your patience in such situations.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos or videos of the product and packaging

We will review your request and assist you in accordance with our Return & Refund Policy.